Patient Financial Services (PFS) serves a critical role in provider organizations, striving to achieve full and timely collection of payments. HSS has developed a high functioning PFS solution that combines people, process and technology to improve productivity, performance, and the patient experience.

Using digital technologies to improve reliability and accuracy of claims processing, HSS developed approximately 200 Robotic Process Automation (RPA) configurations to automate claims processing functions. RPAs enable claims processes to be expedited with minimal manual intervention and fewer opportunities for error. This automation frees staff to address more complex account issues, driving higher collections. Our advanced analytics enable transparency across the entire revenue cycle to allow for real-time issue identification and resolution.

Our services include:

  • Billing
  • Insurance Follow Up
  • Self-Pay Follow Up
  • Payment Processing
  • Denials Management

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